COVID-19 Tenant Info

December 30, 2020

Dear Tenants,

Effective December 26, 2020 at 12:01 am, all of Ontario was placed in a province-wide shutdown.

During this time, as during the previous shutdown, we will not be processing minor maintenance requests.  If there is something major or an emergency, we will have a contractor come to perform the service, based on availability which may be impacted by the pandemic, and of course we will provide you with notice of entry. 

A reminder that you are required to wear a non-medical mask or face covering in common areas such as laundry rooms, elevators, lobbies, meetings rooms, hallways, stairwells, locker rooms and all common-use facilities.

For details about the shutdown please visit Ontario.ca or download the Ontario Ministry of Health guide here: Ontario Province-wide Shutdown Plan

Despite the shutdown, we wish you all a healthy, happy, abundant 2021.

 

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September 28, 2020

Dear Tenants,
The Region of Durham announced a change to the mask bylaw to help stop the spread of COVID 19.

Beginning immediately they have decided that residents, visitors and staff in apartment buildings and condominiums are required to wear a non-medical mask or face covering in common areas such as laundry rooms, elevators, lobbies, meetings rooms, hallways, stairwells, and all common-use facilities.

Please comply. Since not all buildings have full time staff, enforcement will be the responsibility of everyone.  Unfortunately, if people don’t comply, will have to shut down common use areas for everyone’s well being including staff.   

If you are medically unable to wear a mask, we recommend you carry proof of this on you at all times.

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March 25, 2020

Dear Tenants,

We know it is a difficult and uncertain time. While we do not know when things will return to any sense of normalcy, we want to ensure we keep the lines of communication open.

Effective March 25, 2020, The Government of Canada introduced the Canada Emergency Response Benefit (CERB)

This directive ensures that tenants whose income has been lost or severely reduced and tenants who became ill or were forced to remain in quarantine because of COVID-19, receive up to $2,000 in assistance. The application process is scheduled to open in early April, with individual income support payments of up to $2000 expected to flow to eligible tenants approximately 10 days later.  The payments will continue for approximately four months.  Tenants who already receive employment insurance and/or other types of government assistance will not qualify for CERB, because they will continue to receive their regular payments without any disruption. 

The CERB program ensures that tenants affected by the COVID-19 pandemic are able to continue to meet their rent payment obligations.  As a result, landlords will have the necessary funds to continue operating their buildings under these extremely difficult circumstances.

Please be advised that landlords are entitled to request verification from tenants to support the claim of loss of income and its connection to COVID-19.

Tenants are expected to do their part and co-operate with their landlords.

Tenants who simply refuse to pay rent without attempting to collaborate with their landlords will receive an N4.

Once the Landlord Tenant Board resumes operation, the landlord will proceed to obtain judgment for these files.

We hope you are staying safe and well.


Ontario Public Health is the most credible and reliable source of information about COVID-19.  The Ontario Public Health website publichealthontario.ca which is updated regularly, has a wealth of information on the current situation, how to protect yourself, what to do if you're sick after you travel and how to recognize possible symptoms.

If you are in quarantine or are infected, please let us know immediately.

The Government of Canada website is also a credible and reliable source. canada.ca/coronavirus


MAINTENANCE

During this time, we will not be processing minor maintenance requests.  If there is something major or an emergency, we will have a contractor come to perform the service, based on availability which may be impacted by the pandemic, and of course we will provide you with notice of entry.

Please be careful about what is flushed down toilets.  Our city workers are doing a great job of keeping our water and waste systems going, but anything thrown in the toilet other than toilet paper can cause problems.  Please, no disinfectant wipes, baby wipes, paper towels or other disposable items in the toilet.

ENTRY

From time to time, we or our maintenance contractors may have to enter your unit.  

Contractors will be hard to find and schedule, so we are asking that you be flexible to allow entry for repairs even if the notice is not accurate.  We can work out a protocol for entry and maintenance, for instance, anyone entering would wear gloves, sanitize their hands prior to entering, and only having necessary people enter into the unit at any time.  Proper distance would be maintained, and we will try to respect your available hours even if we have rights to enter at other times.

SHARED AREAS

There are shared areas within many buildings and homes.  We need to insist that you practice physical distancing and cooperate with scheduling of these areas.  We may find it necessary to ask that different tenants use these facilities at difference times or on different days.  If this becomes necessary, we will contact you to get your input.

For shared laundry rooms, please thoroughly clean all areas around your machine with a bleach solution, making an effort to wipe down every area you have touched, including door handles etc.  There are three ways to clean affected areas:

Bleach

The Centres for Disease Control and Prevention recommends a diluted bleach solution (⅓ cup bleach per 1 gallon of water or 4 teaspoons bleach per 1 quart of water) for virus disinfection. Wear gloves while using bleach, and never mix it with ammonia or anything, in fact, except water. (The only exception is when doing laundry with detergent.) Once mixed, don't keep the solution for longer than a day because bleach will degrade certain plastic containers.

Always clean the surface with water and detergent first, since many materials can react with bleach and deactivate it.

Bleach can corrode metal over time, so do not get into the habit of cleaning their faucets and stainless steel products with it. Because bleach is harsh for many countertops as well, you should rinse surfaces with water after disinfecting to prevent discolouration or damage to the surface.

Isopropyl Alcohol

Alcohol solutions with at least 70 percent alcohol are effective against coronavirus on hard surfaces. First, clean the surface with water and detergent. Apply the alcohol solution (do not dilute it) and let it sit on the surface for at least 30 seconds to disinfect. Alcohol is generally safe for all surfaces.

Hydrogen Peroxide

According to the CDC, household (3 percent) hydrogen peroxide is effective in deactivating rhinovirus, the virus that causes the common cold, within 6 to 8 minutes of exposure. Rhinovirus is more difficult to destroy than coronaviruses, so hydrogen peroxide should be able to break down coronavirus in less time. Pour it undiluted into a spray bottle and spray it on the surface to be cleaned, but let it sit on the surface for at least 1 minute. 

Hydrogen peroxide is not corrosive, so it’s okay to use it on metal surfaces. But similar to bleach, it can discolour fabrics if you accidentally get in on your clothes.  You can pour it on the area and you don’t have to wipe it off because it essentially decomposes into oxygen and water.

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